Please be sure all fields are filled in so we can easily contact you. The Account No. field can be left blank if you don't have an account number. If you have used our services before you can find your account number on your invoice in the top left corner listed on the invoice as Customer #. You can also leave the Order No. field blank if you don't have an order number. To get a list of order numbers contact Susan at susan@snelsonphotolab.com

To upload multiple files and to save time, we recommend combining your files into a folder and zipping the folder then uploading the zipped folder as explained below.

To set up the folder create a new folder on your desktop using the following naming convention: If Smith Photo is the account name, and 485796 is the six-digit order number, you would name your folder Smit5796. (The first four letters of your name and the last four digits of the six digit order number) If you need to have more than one folder per order add a letter to the end of "Smit5796" (i.e. Smith5796a) to make each folder name unique. Copy only the files we are to print into the folder(s). If you have multiple folders just name them as explained and combine them into the main folder and zip the main folder to create one single file that can be uploaded. If you don't have an order number just name your folder using your name.

The only way to upload multiple images using this utility is to put them in a folder and then zip the folder. You can use WinZip or the Windows zip utility if you use Windows or you can use Stuffit or the MAC OS zip utility if you use Mac. Be sure the zipped file has the original folder name as described above. Please keep track of your upload verification return emails and be aware that if you send the same order twice it will be printed and billed twice.

When preparing your images please observe the following guidelines.

• Make sure your images are set up for the correct size, orientation and aspect ratio.
• Please save your files as level 10 JPGs before uploading. JPGs are smaller and they will upload and process faster. There is no visual difference in a JPG saved from its TIF file and the TIF file itself. Please do not send TIF files.
• Make sure the file name has the .jpg extension with NOTHING in the name after the extension and make sure the image really is formatted as a JPG.
• Make sure there are neither layers nor alpha channels and make sure your images are eight bit RGB. 16 bit will not print.
• You should be working in the sRGB IEC61966-2.1 color space with a calibrated monitor for your images to appear on your monitor as they will print on our calibrated printers.
• Short file names are preferable, however we have no restrictions on file naming.
• DO NOT use any keyboard symbols such as #, *, /, &, $ etc. in the file name. Use only letters and numbers with the .jpg extension. Do not name your files with the size and quantity of prints needed. Put that information in your order instructions.
• Make sure the file name on your upload instructions match the actual file name.
• If you have any questions about these instructions please call to get clarification. You can ask for Roger or Mike.

We don't recommend trying to upload more than 100 meg at a time. Although we can accept more data than that we have found that most consumer ISPs will not allow more bandwith through their systems at a time. If you have more than 100 meg of data please divide the order into multiple uploads to avoid errors.

Once you have started the upload leave your computer to do the upload without you trying to do other work on the same computer. If you try to multitask while the upload is in progress errors might result. With some browsers there is no progress bar or time stamp to show how long the upload will take. Please be patient and wait until you receive the "Successful Upload" notice. The time it takes to complete the upload depends on the amount of data you are uploading, your bandwidth allocation from your ISP and general internet traffic. We have found that it generally takes about 15-20 minutes for a 100 mg upload to successfully complete.

If you would like to check the speed of your internet connection go to www.speakeasy.net/speedtest/