Snelsons’ Frequently Asked Questions

We can print up to 44″ wide by almost any length on photo paper, canvas and textured fine art paper. We can print any custom size you need up to 44″ wide.
Yes. Damage repair, photo composites, color restoration, hand coloring and full image retouching can all be done. We guarantee your satisfaction with the enhancements we do for you.
In-lab service times depend on the service ordered. In most cases orders are completed in three days or less. High volume seasons will increase service times by an extra two days. If you have an emergency please contact us to schedule your order.
We offer digital output using a variety of media and techniques. We can print your digital file to silver halide photographic paper up to 30″ wide by almost any length. We can also print your digital file on our large format, high-resolution giclee’ printer up to 44″ wide by almost any length. These large format giclee’ prints can be printed on luster photo paper, canvas or textured fine art paper. We can also produce point of purchase displays, tradeshow graphics, signage and more. Please contact one of our customer service representatives for more information.
We can transfer 8mm and Super8 movie film as well as most popular videotape formats to DVD for convenient viewing. These transfers include menu and chapter creation for quick access. The 8mm and Super8 films are cleaned, lubricated, and captured a single frame at a time for the most accurate digital transfer available. We even add background music to your silent 8mm movie film to help make your viewing experience more enjoyable.
Absolutely and at a very reasonable cost. We can convert your slides to a digital format and burn them onto a DVD with menus, chapters, background music and blended transitions between the images. If all you need are the images on a disc we can do that too.
Yes we do. The original is digitized and can then be printed on canvas or textured fine art paper up to 44″ wide. The canvas prints can be mounted to 1/8″ hardboard or you can opt for our premier Gallery Wrap service, which creates a fully wrapped canvas image around the edges of our ¾, 1½”, 2″ or 2½” thick stretchers. We can also produce a canvas display product we call the Canvas Box. See our canvas page for more information.
Our ROES online ordering utility is the easiest way to get your digital images to us. If you are on a Mac use ROES for Mac OS 10.7 or greater. If you are on a Windows computer use ROES for Windows. We also have a JAVA version of ROES. You can also try our Easy Pixonline ordering system.

If you prefer, you can walk in the front door with your film, negatives, digital media, artwork or prints; you can ship your orders to us via US mail, UPS or any other shipping method you prefer. Here is a link to complete instructions on how to use ROES.

ROES Instructions

We are very often asked this question. If you view an image on 10 different monitors you will most likely see 10 different color renditions of the image. Monitor calibration is crucial to proper color viewing and most people don’t want to mess with it. Please don’t expect us to make prints that match your monitor. We have no way of knowing what the image looks like on your monitor and even if we did we can’t possibly match every customer’s monitor on every image.

Our printers are calibrated each morning and additionally, when needed, throughout the day. The output device (printer) is the base of the color workflow and each device used in the workflow needs to be calibrated, profiled and set up in the correct color space for the printer. In our case the color space you should be using is sRGB IEC61966-2.1. Your camera needs to be set to sRGB and the color space in your photo editing software needs to be set to sRGB IEC61966-2.1. Your monitor needs to be profiled and then calibrated to our printers, not our printers to your monitor. We are happy to help you through the calibration process, just call us. Additionally you can read our Color Management Workflow document that explains in detail how to calibrate your monitor. You will need a monitor profiling device. We recommend the DataColor Spyder5Express or any of the X-Rite monitor profiling systems.

You can include our free “Client Referral Card” with the disc. When they present the card with their order they get a FREE 11×14 with a $30 order and you get a 5% commission on their order. Simply explain to them that Snelson PhotoColor Lab is the choice of most professional photographers in the area and if they want professional quality portrait prints at very competitive prices they should should use us. Many of our customers use the referral card and insist that their clients send their orders here. Your client can use our ROES ordering system and they can have the order shipped to them. Just email Mike your request for the referral cards along with your logo and we’ll create, print and send them with your next order.
Absolutely! We want you to be completely satisfied with your order. If we have made a mistake on your order we will fix it at no charge to you. However, if there is a problem, we need to know about it as soon as you receive your order so we can quickly and easily recall the order and use the current data to fix our mistake. Please notify us of a problem within 30 days. After thirty days the order data might not be available and we assume your order is correct. After 30 days orders will not be redone at no charge.
Lab Corrected products are the highest quality products we offer. Each image you send to us to print is carefully corrected for optimum color, density and contrast. When you order Lab Corrected products you have our guarantee that you will like your print or we will reprint it until it is the way you want it. However, please be aware that we have seen images that have been modified so much by the photographer with filters and other Photoshop work that what you deem optimum might not even be possible. Self Corrected products are printed on the same paper and in the same machines as Lab Corrected products but we do not change anything about the image. Cropping, color, density and contrast are all left the way you send it to us. There is not the same guarantee of satisfaction with Self Corrected products as there is with Lab Corrected products. Before ordering Self Corrected products you need to make sure your monitor is properly calibrated so that what you see on your monitor will be reproduced in printed form the way you expect.